Helping WWL build and maintain a top quality platform
Our client
WWL is a rapidly growing European lighting specialist, offering a diverse range from conventional bulbs to advanced LED solutions. Committed to customer satisfaction, their ambitious team of over 200 people supports businesses of all sizes. With 32 web shops in 15 countries, they are a leading e-commerce lighting company, ensuring easy access to our quality products and services.
The project
Project Goals
Attract new customers
Improve the overall experience for existing customers
Increase customer engagement
Generate more revenue
Reduce churn
Initiatives
New benefit plan for "pro customers"
Internal projects to improve customer service efficiency
Benefit Plan
Exclusive discounts on products and services
Incentive for customers to become more engaged
Encourage repeat purchases
Customer Service Improvements
New training programs for customer service agents
Process improvements
Use of new technology
More efficient customer service
The occurring issue
Lost Orders
WWL has noticed that some orders are being lost in transit. This means that the orders are not reaching the customer, which can lead to customer dissatisfaction.
Impact of Lost Orders
The impact of lost orders can be significant. For customers, it can mean that they do not receive the products they ordered, which can lead to frustration and disappointment. For WWL, it can mean lost revenue and damage to the company's reputation.
Choosing Code Seed
WWL's Search for a Magento Expert
WWL was in search of a consulting partner for development and QA testing, especially for Magento experts. Magento is a complex platform, and it can be difficult to find an experienced tech team which has extensive knowhow in this specialty.
Our Expertise in Magento
We have extensive knowhow on working in Magento. We have worked on a variety of Magento projects, and we have a deep understanding of the platform. This expertise gave us an advantage over other consulting partners.